Shipping policy
Delivery policy
This policy explains where we deliver, how much it costs and how long it takes.
1. Delivery charges
The delivery charge for your order is always shown at checkout before you pay.
| Destination | Standard delivery | Free delivery on orders over |
|---|---|---|
| United Kingdom | £4.00 | £60.0 |
| Ireland | €30.00 | €200.00 |
| Mainland Spain and the Balearic Islands; Ceuta and Melilla | €6.99 (Ceuta and Melilla: €16.00) | €49.00 |
| Germany | €4.90 | €49.00 |
| Austria | €7.50 | €49.00 |
| Italy | €6.00 | €49.00 |
| France, Belgium, Luxembourg and Monaco | €6.90 | €100.00 |
| Lithuania | €5.00 | €100.00 |
| Switzerland (duties and taxes included), Denmark, Poland and Sweden | €14.99 | €150.00 |
| Czech Republic, Greece, Hungary, Malta, Netherlands and Andorra | €26.40 | €200.00 |
Subscription orders are delivered free of charge.
2. Delivery times
- United Kingdom: {{CONFIRMAR: 2–3}} working days from dispatch.
- Ireland and other European destinations: 3–7 working days from dispatch.
Orders placed before 11:00 (Spanish time) on a working day, with payment confirmed, are usually dispatched the same day; later orders are dispatched the next working day. Delivery times exclude weekends and public holidays and are estimates. If your order does not arrive within 30 days of purchase, or by any date we agreed with you, you may cancel and receive a full refund.
3. Customs, duties and taxes
{{CONFIRMAR con Logística – opción A (envío desde stock en el Reino Unido o DDP): "Prices and delivery charges for UK orders include VAT and any import duties. You will not have to pay anything on delivery." / opción B (envío desde España, DAP): indicar de forma destacada, antes de la compra, que el cliente británico puede tener que pagar IVA de importación, aranceles y tasas del transportista a la entrega}}
Orders to Switzerland are delivered with duties and taxes paid.
4. Tracking and confirmation
We will email you an order confirmation and, once your order is dispatched, a tracking number. If you have not received a confirmation within 24 hours, please contact us.
5. Delivery address and failed deliveries
Please check that your delivery address is complete and correct. If nobody is available to receive the parcel, the courier will leave instructions to collect it or rearrange delivery.
6. Damaged parcels
If your parcel arrives visibly damaged, please note this with the courier if you can, take photographs and contact us as soon as possible so we can arrange a replacement or refund. Goods remain our responsibility until they are delivered to you or to someone you nominate.
7. Contact
- United Kingdom: hello@hifasdaterra.co.uk · +44 787 930 6510
- Ireland: hello@hifasdaterra.co.uk · +44 787 930 6510
- France, Belgium, Monaco and Luxembourg: contact@hifasdaterra.fr · +33 1 84 60 56 61
- Germany, Switzerland and Austria: kontakt@hifasdaterra.de · +49 211 90769985
- Italy: ordini@hifasdaterra.it · +39 045 670 27 07
- Spain, Portugal and all other countries: atencionalcliente@hifasdaterra.com · +34 986 861 087
Last updated: 16/10/2026