Cancellation policy

Subscription policy

This policy explains how our subscription (regular delivery) service works. It applies in addition to our Terms and Conditions and does not affect your statutory rights.

1. How it works

• When you subscribe to a product, we send it to you automatically at the frequency you choose: every month, every 3 months or every 6 months, depending on the options shown on the product page.
• The subscription price, including any discount and delivery charge, is shown on the product page and at checkout before you confirm.
• Your payment card is charged for each delivery when it is processed.
• We will email you a reminder before each renewal, with the date and the amount that will be charged.
• There is no minimum term.

2. Changing, pausing or cancelling

You can change the frequency, delivery address or payment method, skip a delivery or cancel your subscription at any time, free of charge, from the "Subscriptions" section of your customer account or by emailing customer service (UK and Ireland: hello@hifasdaterra.co.uk). To stop the next delivery, please make the change at least 48 hours before the scheduled renewal date. Cancelling is as easy as subscribing.

3. Your right to cancel

You have 14 days from receiving your first delivery to cancel the subscription and return that delivery under our Returns and refunds policy. Sealed products that have been opened after delivery cannot be returned for hygiene reasons unless they are faulty.

4. Changes to the subscription

If we change the price or terms of your subscription, we will tell you by email at least 14 days before the change takes effect, so you can cancel if you do not agree.

5. Cancelling a one-off order

You can cancel any order before it is dispatched by contacting us; we will refund you in full. After dispatch, our Returns and refunds policy applies.

Last updated: 16/10/2026